Most orders are shipped directly from our fulfillment center in New Jersey straight to your front door. Any item marked "Made to Order" will be shipped directly to you from the brand's studio.
Do you ship internationally?
Yes we do. In addition to our speedy domestic delivery within the U.S., we also ship to over 170 countries around the world. Our shipping partners guarantee quick, low cost, and convenient shipping options. Find out more about international shipping here.
Where is my order?
Once you have submitted your order, we will ship your item from our fulfillment center in New Jersey within 24-48 hours. As soon as the shipping label is created, you will receive an email confirming the label has been created. This email will also provide a tracking number for you to track the status of the delivery. For additional information on delivery click here.
What happens with returned packages or failed deliveries?
In the case where our shipping carriers are unable to deliver a package due to an incorrect address, multiple failed attempts to reach the customer at point of delivery, or otherwise, The Folklore is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). In addition to this, The Folklore is not responsible for any fees incurred upon re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Can I make a change or cancel an order?
Once an order is placed you have 30 minutes to change or cancel your order. After 30 minutes no changes or cancellation is permitted. To change specific details or cancel an order email us at firstname.lastname@example.org. Please include your name and order number in the subject line.
If I change or cancel an order before 30 minutes how will I receive my refund?
Once we confirm that your order is eligible to be canceled, we will issue you a refund immediately. Read more about our refund policy here.
Will I be charged tax?
Applicable state sales tax will be charged according to the receiver's local sales tax laws. Sales tax is calculated at check out according to the most up to date tax information.
For international deliveries, we ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are automatically calculated at checkout and applied to the shipping costs. Customers will not have to pay any additional duties in order to have the items released to them. Duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system. Value Added Tax (VAT) rates are set by the destination country.
Can I return an item?
All unwashed, undamaged, unworn, and tagged (or sealed) Apparel, Accessories, and Home merchandise are eligible for return within 14 days of receipt. All Swimwear, Intimates, Underwear, Beauty + Grooming, Magazines, Books, Gift Cards and Sale items are final sale, meaning they cannot be returned or exchanged. Read more about our return policy here.
Can I order an item that is out of stock?
On occasion, out of stock items may be restocked. If we plan to restock an item, a pre-order button will be displayed and will prompt you to pre-order the out of stock look. Pre-orders are typically delivered within 2-3 weeks, however please check the pre-order notes on the specific product to confirm delivery date.
Beauty, grooming, home, and select accessories goods will be continuously re-stocked throughout the year. Some items may be dropped from our stock depending on performance.
Can I make a custom order?
Customers may request a custom order for sold out items not available for pre-order by emailing email@example.com. The approval of custom orders is subject to each brands discretion and payment must be made once the brand confirms the custom order. Custom orders may not be returned or exchanged, and may include higher shipping cost than usual.
What happens when I purchase a "Made to Order" item?
Items marked "made to order" are limited edition specialty items not available for mass consumption. Since these items will be made special just for you, you can include your measurements in the notes section at check out to receive a custom fit. Current web promotions or discounts cannot be applied to made to order products. Made to order items may not be returned or exchanged unless they arrive damaged. Made to order products ship directly from the brand, therefore they will not arrive in The Folklore's custom packaging.
What other goods can I custom order?
Because we have an established relationship with our brand partners, we are happy to facilitate custom orders for goods not available on our website. This may include items from a current collection that we may not carry, or a completely original, customized design tailored to fit your vision. When you place custom order requests through The Folklore, you will receive the same quality and timely service provided for general orders. Custom orders may not be returned or exchanged, and may include higher than usual shipping cost.
Why is there no paperreceipt included in my package?
Please note, in an effort to do our part to preserve the environment, The Folklore has gone paperless. Your order will not arrive with a paper receipt or a paper return label. If you would like to return an item from your order, please email firstname.lastname@example.org.
Do you sell gift cards?
Yes, because we know gift giving is hard. Find out how to buy onehere.
How do I properly care for my item?
Every item’s care instructions are unique. In the description section of each product, care instructions and fabrication details are provided. If you would like to request additional information on a specific item's care instructions please emails us at email@example.com with the name and description of the product.
How often do items go on sale?
Merchandise only goes on sale twice a year during the end of Winter and Summer. The bi-annual sale will only be announced the day the sale begins. Because we carry such limited stock of each style, it's best to grab your items instead of waiting for the sale.
How can I get my brand stocked on the site?
If you are a African or African diasporic apparel, accessories, home, or beauty/grooming brand interested in having your brand stocked by The Folklore, email your most recent line sheets and brand kits to firstname.lastname@example.org. Please keep in mind that we are highly selective about the design partners we partner with and may not get a chance to respond to each query.