Although we pride ourselves on carrying an impressive variety of quality, brands, and designs, we understand that sometimes you may need to return an item. The Folklore offers a convenient return policy to ensure customer satisfaction. Please review the following return policy to determine if an item is eligible for return.
Products Eligible For Return: All unwashed, undamaged, unworn, and tagged (or sealed) apparel, accessories, and home merchandise are eligible for return within 14 days of receipt. A thorough inspection will be conducted by our staff for any visible signs of wear or damage.
If there is a manufacturing issue with any item that may prevent you from efficiently using it, please email email@example.com and we will provide a complimentary shipping label and either issue a refund or exchange the item for the exact same style. This manufacturing return or exchange must be done within 14 days of receipt. Items must be returned or exchanged in the same custom packaging the order was received in.
After a thorough inspection, The Folklore will immediately refund your bank. You will be notified of the payment return via email. Depending on the bank, customers can expect to see funds appear approximately 2–10 business days after the original refund. Please note the original cost of shipping paid by the customer will not be returned to your account.
Products Not Eligible For Exchanges or Refunds All swimwear, intimates, underwear, beauty + grooming, magazines, books, gift cards, made to order items, and sale items are final sale, meaning they cannot be returned or exchanged. In addition, items that do not pass our return inspection will not be accepted and a refund will not be issued. In the event that an item is not accepted, you will be notified via email and responsible for arranging a courier to collect the damaged merchandise from The Folklore’s showroom at your own cost.
We do not accept returns for items that were marked at checkout as gifts. Gifted goods can only be exchanged in return for a Gift Card containing the full amount of the order (minus the shipping). If an order was gifted to you without being marked at checkout and the return meets our policy, a full refund will be sent back to the person’s card that purchased the item.
Domestic Returns Customers living within the U.S. (excluding Alaska and Hawaii) are eligible to receive free standard shipping returns. If you are interested in returning an item email firstname.lastname@example.org and a member of our team will provide a complimentary return shipping label. Once you receive the digital label, print it out and affix it to the original packaging the order was received in.
You must arrange the collection of your package or drop it off at your local UPS location within 14 days of receiving the original order.
International Returns Customers living outside of the U.S. are also eligible to return merchandise purchased from our website within 14 days of receiving the original order, however, unfortunately, The Folklore is unable to cover the cost of return or provide a shipping label. If you are an international customer interested in returning an item you must purchase your own shipping label and arrange collection of your package or drop it off at you courier’s closest drop off location within 14 days of receiving the original order.
Prior to purchasing a return label, please email email@example.com to confirm the return address and that the order is eligible for return, and after it’s booked, please provide us with the tracking number. We suggest that you purchase shipping insurance and carefully track your international return, as we are not responsible for making sure the item is safely returned back into our possession.
Holiday Returns Items purchased between Dec 1-Dec 24 may be returned within 30 days of receipt. General domestic and international return policies will still apply. No other dates throughout the year will honor this holiday return extension.